Telefaction Aps

Telefon: 33 30 88 30

  

Websted (telefaction.dk)

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TeleFaction skaber grundlaget for gode oplevelser Loyalitet, analyse, kundetilfredshed

Tjenesteydelseskategorier

ANALYSE  customer service  customer satisfaction management  Analyseinstitutter  Telecommunication  customer satisfaction  customer experience solutions  customer service blogs  good customer service  customer retention  how to improve customer service  TELEFACTION SKABER GRUNDLAGET FOR GODE OPLEVELSER LOYALITET  measuring customer loyalty  best customer experience  KUNDETILFREDSHED  TELEKOMMUNIKATION  small business crm  call center software  

Relaterede Services

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Tele Faction

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TeleFaction provides contact recording, performance optimization and advanced touch point survey solutions, which enable organizations to make sense of their customer interactions, delivering improved customer interaction, better staff retention and productivity, and improved quality of service.

Call recording

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-Ensure full call recording for regulatory compliance
-Fast search, retrieval and playback capabilities.
-Flexible recording rules and call archiving
-Minimize risk of expensive disputes and claims

Experience management

-Provide deep insight into customer and performance data
-Proactive alerts to rescue poor customer satisfaction
-Improving loyalty scores like i.e. Net Promoter Scores
-Customer retention programs to secure customers at risk
-Real-time dashboards providing instant feedback to staff and management

The reports are brilliant for working with customer satisfaction, and in addition to the tools we can use to produce an action plan for the coming period.

TeleFaction was the best match both technically and analytically with easy integration and strong analytics through the use of the reports. They constantly provide us with usable insights for improvements.

TeleFaction provides us with a unique tool to make continuous follow ups with our advisors to make the proper training arrangements in regards to striving for a higher lever in customer satisfaction.

The reports we get from Telefaction highlight areas that we need to improve on and also reassures us when we appear to be doing something right.

TeleFaction is the best training tool. We use the quarterly and monthly measurements to understand how and what we need to work with prospectively.

The reports are brilliant for working with customer satisfaction, and in addition to the tools we can use to produce an action plan for the coming period.

Call recording A flexible platform for recording customer interaction for your compliance and training needs. Smart filters let you find relevant calls quickly & efficiently. Readmore

Performance management Providing organizations with intuitive management tools to define, analyze and act upon findings to increase productivity and experience levels. Readmore

Quality monitoring The quality monitoring platform makes it easy for contact center managers to coach, evaluate and manage real-time adherence for businesses and employees. Readmore

Experience management Get into the minds of your users with a comprehensive voice-of-customer program with real time, multi-channel interaction. Readmore ;
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Capturing the voice of the customer

We work with you to develop a cloud based Enterprise Feedback Management system
using our goCAPTURE product suite to enable you to focus on what you do best.

Dynamic Reporting Live dashboard with customer feedback results in real time.
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Quick&Easy Intuative system allows for easy reporting on all areas of customer satisfaction.
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Scalable Each Gemba dashboard is designed for your wants. You see the information that your organization needs.
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Customized Live dashboard with customer feedback results in real time.
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Developing Complete access to all recordings enable efficient training & KPI measurements throughout the organization.
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Results Gemba measures & tracks each KPI to allow you to reach goals with your defined action management.
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